Call Center

Call Center

In cadrul solutiilor de fidelizare propuse si implementate pentru clientii nostri, am dezvoltat si un serviciu de call center, esential in special pentru programele cu un caracter complex.

Cu ajutorul unei echipe de profesionisti, ce a beneficiat de o pregatire temeinica in comunicare, suntem gata sa raspundem celor mai inalte exigente ale clientilor nostri prin:

  • Interviuri de satisfactie a clientilor;
  • Preluarea si gestionarea comenzilor de produse prin telefon;
  • Infoline-suport pentru promotii;
  • Helpdesk;
  • Actualizarea bazelor de date cu clienti;
  • Telemarketing;
  • Preluarea si tratarea reclamatiilor;
  • Introducerea de date si gestionarea bazelor de date;
  • Arhivarea si indexarea documentelor;
  • Comunicarea directa cu clientii prin SMS, e-mail, fax, web, posta.

Multumim clientilor nostri: Electrolux România, Sensiblu, MOL România, Heineken (Ciuc), Intersnacks (Chio Chips), Sarantis (STR8,C-thru), Zass Proteus, Penny Market (Rewe).

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